Chief Operations Officer at Deloitte Nigeria

Deloitte Nigeria - Our client is a development Finance institution positioned to empower more micro, small and medium enterprises across Nigeria. The institution is set up as a private sector driven wholesale financial institution aimed at increasing access to finance for Micro, Small and Medium Enterprises (MSMEs) through eligible financial intermediaries In view of the foregoing, the client seeks to attract, motivate and retain qualified staff.

We are recruiting to fill the vacant position below:

Job Title: Chief Operations Officer

Reference Number: DFI005
Location: Any City, Nigeria

• Job summary

To coordinate the establishment and optimization of day-to-day operations in the institution, Provide quality management and analytics on the institution’s data, as well as knowledge and expertise on product and service management.
To oversee the development and implementation of all necessary policies and procedures towards achievement of the institution’s mandates and objectives.

• Duties and Responsibilities

Enhances the internal processes and procedures thereby enhancing best practices and compliance with international standards.
Improves efficiency of processes and establish necessary measures to cover all processes within the organization
Ensures accurate and proper maintenance of ethical behavior at all times and confidentiality of all customer information
Ensures prompt notification of the relevant stakeholders of any shortfall in quality standards of procedures and recommends preventive actions to ensure that the operation quality standards are maintained
Prepares relevant periodic reports related to the department functions as and when requested by Executive Management
Ensures accuracy, timeliness, consistency and adequate management of Data
Ensures resolution for all inquiries are efficiently and professionally provided
Ensures the correct follow-up on customer dispute status and resolution
Ensures that the public, consumer and commercial customers are provided with credit advisory
Monitors performance of customer service being provided and ensures corrective actions
Ensures successful execution of business strategies for the institution’s products and services
Ensures that the product lifecycle is managed consistently, from the beginning to the end.
Monitors the products and services integration within the market as well as follow-up the industry trends
Ensures tangible contribution to market needs through high-quality development of the products and services tailored to the needs of customers
Oversees the development and maintenance of the products and services catalogue being offered by the institution
Ensures accountability for the aggregate plan and delivery of systems, operations, properties & maintenance and the general operating model in the institution

• Required Qualifications

A Bachelor's Degree in Finance, Accounting, Marketing, Business or any related field is required
MBA/Master’s degree in related field is required
A professional certification in any management related field
A minimum of 15 years in operations or related experience of which 8 years in a managerial position

• Skills and Experience:

Knowledge of financial operations and management
Understanding of Product and services management
In-depth knowledge of financial services industry
Understanding of strategic planning and business development
Expertise in product development, customer service, data management and general management
Demonstrates expertise in the formulation of strategies and concepts
Expertise in business development

• Application Closing Date

28th July, 2017.

• How to Apply

Interested and qualified candidates should:
Click here to apply online